Terms & Conditions


General Car Rentals PTY LTD is a leading vehicle rental group in Australia. We aim to meet your vehicle rental needs on every occasion and to make the experience as easy as possible. Your input as a customer informs what we do and how we do it so if you feel that something is working well or could be improved, please let us know via our Contact us section of our website so we can direct it to the right area of our business.


All Your rights set out in this Rental Agreement are in addition to Your rights as a consumer (‘Applicable Law’) under applicable consumer protection legislation, including the Australian Consumer Law. Your Consumer Rights are not excluded, restricted or modified by this Rental Agreement. You can find out more about Your Consumer Rights from consumer organisations and bodies such as the Australian Competition and Consumer Commission and State/Territory fair trading authorities.

1. Definitions

Agreement: The Agreement and Authority to Act, Terms & Conditions of Use and Rental Agreement
Additional Charges: The amounts payable for GST where the owner may claim an input tax credit for GST, tolls, traffic or parking infringement charges, fuel, cleaning, administration fees, excess, damage or any other amount for which the hirer is liable for breach of the Agreement
Authorised Driver: means you and any person named in the Rental Agreement as an Authorised Driver.
GST: means Goods and Services Tax
Hire Charges: means any amount or charge set out in the Rental Agreement.
Hire Period: means the period commencing and finishing at the times and on the dates shown in the Rental Agreement.
Rental Agreement: means the document accompanying these terms entitled ‘Rental Agreement’
Sealed Surface: means a road, driveway or parking station sealed with a hard material such as tar, bitumen or concrete.
Vehicle: means the Rental Vehicle described in the Rental Agreement and includes its parts, components and accessories.
You or your: means the hirer identified in the Rental Agreement.

2. Replacement Vehicle (Credit Hire) Information

You agree to provide to General Car Rentals all documentation required for General Car Rentals to claim the Hire Charges on your behalf, including the Registration and Insurance papers relating to your damaged vehicle, your driver’s licence and the driver’s licence of the person driving your vehicle at the time of the collision.
Upon receipt of notification that the repairs to your vehicle are complete or of a total loss settlement you must contact General Car Rentals immediately to arrange the location, time and date for us to collect the Vehicle. If you do not notify us immediately you may be liable for the Hire Charges for any day or days after the repairs to your vehicle were completed or after you received notification of a total loss settlement.
In the event your vehicle is a total loss you agree to provide us with a copy of any settlement notice or letter received immediately.
You agree to notify General Car Rentals if your damaged vehicle is moved from one location or repairer to another location or repairer.
You acknowledge that General Car Rentals is an independent company and does not represent any insurer or repairer. You acknowledge that General Car Rentals does not organise or coordinate nor is it liable or responsible for the repair, storage, movement or disposal of your damaged vehicle. This is the sole responsibility of the owner of the damaged vehicle.
If your vehicle is registered for business use and or you are registered for GST and may claim an Input Tax Credit for the GST component of the Hire Charges, then you are liable for and must pay the GST component of the Hire Charges to General Car Rentals. You may be able to claim it in your BAS.
You agree to notify us of any pending insurer settlement and to contact General Car Rentals prior to signing any release or Deed of Release.

The Hire Period may be limited where your vehicle is 10 years old or older Mature Age Vehicle (MAV) when damaged and you should ask us for further information.
You and the driver of your vehicle agree to provide all reasonable assistance to us in recovering the Hire Charges and the cost of recovering them, to include if necessary attending an adjudication or court hearing.

3. Rental Vehicle Driver Eligibility

Only an Authorised Driver may drive the Vehicle.
You declare and warrant that you and each other Authorised Driver:
Holds a valid and current Driver, Learner (L) or Provisional (P1 or P2) licence for the class of Vehicle being hired under this agreement. A driver with a Learner, or Provisional Licence may only drive the Vehicle with our prior approval;
Has not had insurance declined, an insurance policy cancelled or had special conditions applied by any insurance company in the last 5 years;
Has not been convicted of an alcohol or drug related traffic offence or had a driver’s licence suspended or cancelled in the last 5 years; and
Does not suffer from any physical or mental condition or impairment that may interfere with the ability to control and drive the Vehicle.
You agree to provide to General Car Rentals the driver’s licence of each Authorised Driver on request.
You agree to notify General Car Rentals immediately if the licence of any Authorised Driver is suspended or revoked for any reason.

4. Vehicle Use

The Vehicle may only be used for what it was designed for and may not be driven on any un-sealed or unmade roads.
The Vehicle may only be driven on a Sealed Surface and in no circumstances on beaches or through streams, dams, rivers or flood waters, on ice or snow-covered or affected roads, on flood prone roads or on any roadway in respect of which the Police or any other Government authority has issued a warning or caution.
You must not use the Vehicle:
Illegally or for an illegal purpose;
In a race or contest;
For towing, unless the Vehicle is fitted with an approved tow bar;
When it is damaged or unsafe;
To carry animals;
For any purpose, other than catered for by its design and or as prescribed in the Vehicle manual;
To carry more persons than may be properly accommodated by the seat belt restraints; or
To carry a greater load than that for which it was built and or as prescribed in its manual.
You may not sublet or re-hire the Vehicle to any third party.
You must drive in a safe manner and observe all road rules. You acknowledge that reports of unsafe driving may result in the hire being terminated and the car reclaimed by us.
You must not smoke or allow smoking at any time in the Vehicle.
You must notify us if you intend to use the Vehicle interstate.

5. Maintenance, Security and Safety

You must maintain the Vehicle in the condition in which it was received, always keep it secure.
You must, Keep the Vehicle locked and the keys under your personal control when not in use;
Comply with any applicable seat belt and child restraint laws;
Generally, do all things necessary to keep and maintain the Vehicle in its state and condition as at the commencement of the Hire Period, fair wear and tear excepted, return the Vehicle to us in a clean and tidy state; and If the Hire Period exceeds 28 days you must maintain all the Vehicle’s engine oils, brake fluids and engine coolant levels to the manufacturer’s specifications as prescribed in the Vehicle manual.
You must immediately report any functional, maintenance and or servicing issues the Vehicle of which you have become aware to General Car Rentals.

6. Accident Damage, Breakdown and Repair

In the event of a collision involving the Vehicle, or if the Vehicle is damaged in any way, or if our Vehicle breaks down, you must notify us immediately. Do not arrange to have the Vehicle moved unless authorised to do so by us. Any Vehicle moving and or transport costs will not be reimbursed unless authorised by General Car Rentals. A 24 Hr breakdown assist contact number is located inside the Vehicle.
In the event of damage or breakdown you must notify us immediately and must not arrange or undertake any repair or salvage of the Vehicle without our authority unless necessary to prevent further damage. In the case of an emergency and our consent cannot reasonably be obtained, repairs may be completed.
In the event of an accident in which the Vehicle is damaged you must also immediately report the accident and damage to the police.
You must notify General Car Rentals of any mechanical or structural fault on the Vehicle, including, tyres, fluids, belts, hoses and lights. We will not reimburse you for the cost of repair or salvage of the Vehicle unless we have specifically authorised such action and expenditure, and you can produce such receipts and other information or documents as we may require.

7. Vehicle Return

A Vehicle inspection will be carried out at the end of the Hire Period. You are responsible for any new damage to the Vehicle identified upon inspection.
You may also be responsible for any new damage found between the Vehicle being returned and General Car Rentals inspecting the Vehicle.
At the end of the Hire Period you must return the Vehicle to the pre-arranged return location, date and time.
On return, the Vehicle must be clean and tidy, in the same condition it was in on commencement of the Hire Period, fair wear and tear excepted.
If you do not return the Vehicle to us in accordance with General Car Rentals terms and conditions you must pay us charges in respect of: Each day or part thereof until the Vehicle is returned at the rate set out in the Rental Agreement; Any relocation or repossession expenses we incur to recover the Vehicle; and
A cleaning charges. We may require the immediate return of or repossess the Vehicle without notice at any time if we reasonably believe you have breached the Agreement. If you are in breach, you must pay the cost of any repossession, outstanding Hire Charges, Additional Charges or other reasonable charges.
If the Vehicle is damaged or breaks down during the Hire Period, we may at our discretion replace the Vehicle provided the breakdown is not caused by you, your breach of the Agreement or misuse of the Vehicle. You will not have to pay Hire Charges while the Vehicle is being repaired or replaced.
You must return the Vehicle with all its original components and accessories. You are liable for the replacement cost of any missing components including but not limited to any SD card, Vehicle key, tools including any Vehicle jacking equipment, spare tyres, telematics, roof racks and baby seats.

8. Fuel

You agree to return the Vehicle with the same amount of fuel as indicated on the Rental Agreement at the commencement of the Hire Period.
Should you fail to do so you agree to pay us for the fuel required to return the fuel level to the original fuel level and any fuel surcharge.
You must only use fuel prescribed for the Vehicle in the Vehicle manual.
You agree to pay all costs of any resulting loss or damage to the Vehicle resulting from the use of incorrect fuel grade or type.

9. Your Liability for Loss and Damage

In the event of Vehicle loss or damage you will be liable for the cost of the loss or damage or an excess of $4,000 whichever is the lesser. Your liability under this term and condition may be reduced to zero upon payment of the daily excess reduction fee.
Notwithstanding clause 9.1 your liability is unlimited:
When any Authorised Driver acts dishonestly or fraudulently;
When the loss or damage resulted from deliberate, careless or reckless conduct;
When the loss or damage to the Vehicle or to third party property was caused or contributed to by any breach of the Agreement;
When any Authorised Driver leaves the scene of an accident before exchanging details with all involved parties;
When any Authorised Driver fails to report an accident to the police or us immediately;
When any matter, risk or loss is excluded from cover under any current motor vehicle insurance policy you hold;
When the Vehicle has been involved in two or more incidents resulting in loss or damage;
When the driver is under the influence of drugs or with a blood alcohol content that exceeds the legal limit in the state, territory or country in which the Vehicle is driven;
When before entering the Agreement, you do not answer any questions truthfully, accurately and completely, or tell us any information that you know or should know, that would be relevant to our decision to hire a Vehicle to you;
When theft or attempted theft occurs when the ignition keys were left in the car, or near the car whilst it was unattended by you;
When there is any tyre, windscreen, headlight, roof or underbody damage; and or
When there is any water damage caused by the immersion of the Vehicle
Except to the extent we are liable at law and subject to the limitation in term and condition 9.1 above you are otherwise liable for:
The loss of, and all damage to, the Vehicle;
The loss of or damage to any other property belonging to us, you or a third party;
The cost of repair to the Vehicle;
Investigation, appraisal and assessment fees;
The cost of towing, recovering and storing the Vehicle;
All damage to your property or the property of any person which is caused or contributed to by you or which arises from the use of the Vehicle whilst in your care under the Agreement; and
Our reasonable administrative and legal costs of recovery incurred in connection with the use of the Vehicle by you or whilst it is in your care.
If you lock the keys in the car or misplace or lose the keys or other part or accessory to the Vehicle you must reimburse us the cost of recovering or replacing and or recoding them.
Where your liability is reduced by us under clause 9.1 you must pay the hirer loss contribution specified in the Rental Agreement for such loss or damage. You are liable for costs incurred for excess Km’s over the allowed 200km per day average limit at $1.22/km tolls vary dependent on the road used and the length of the journey. If the Vehicle travels through a toll collection point you are liable for and we will charge you the applicable amount together with an administration fee to cover our cost.

Your credit card will be charged for any tolls incurred and any applicable administration fees. If General Car Rentals cannot charge the credit card, we will attempt to contact you to request payment of the applicable amount. The charge may be delayed depending on when the notification is received by us from the toll road operator. Traffic or parking infringements are processed through applicable local, state and national notifying authorities. You are responsible for all traffic and parking infringements for the duration of the Hire Period.
Traffic and parking infringement charges:
You are responsible for all traffic and parking infringements during the Hire Period. If General Car Rentals is notified of an infringement during or after the Hire Period, General Car Rentals will provide necessary details to the notifying authority to hold you liable for the infringement. General Car Rentals may charge an administration fee to cover its’ costs in providing these details.
You agree that you may be liable for all costs, fees and full excess if any of the information that you have provided is false.

10. Our Liability

All legislative obligations imposed on General Car Rentals are contracted out of and replaced by the express contractual obligations on General Car Rentals set out in these Terms and Conditions of Use except where the legislation does not permit such contracting out, so that we have no liability to you or any person.
You release and indemnify us against any claim for loss or damage to any property stolen from the Vehicle or otherwise lost or damaged during the Hire Period or left in the Vehicle after its return to us.
Other than as required by legislation, we make no warranty as to the suitability of the Vehicle for any purpose.

11. Claims and Proceedings

Where the use of the Vehicle by you or any person while in your care results in an accident, claim or dispute, or where damage or loss is sustained to the Vehicle or any third-party property or if the Vehicle is stolen, you must;
Accurately complete any forms and statements or provide any information or assistance we require of you;
Not make or give any offer, promise of payment, settlement, waiver, release, indemnity or admission of liability to any person;
Permit and equip us or our insurers to bring, defend, enforce or settle any claim or legal proceedings against a third party;
Permit and equip us to claim in your name under any applicable insurance or against any third party; and
Forward to us any claims or correspondence from any third party forthwith upon receipt.

12. Payment of Charges

Within 30 days of the end of the Hire Period you must pay us:
Any applicable amount payable by you under the Rental Agreement if applicable;
Any amount paid or payable by us arising out of your use of the Vehicle including any fuel, fine, toll or traffic or parking infringement, cleaning, excess or damage; Any amount for which you are liable to us for any breach of this Agreement; and Any failure to make timely payment in full will attract interest on any overdue amounts at the rate equivalent to the RBA cash rate plus 4%. You authorise us to charge all moneys overdue and payable by you to us under the Agreement to your credit card or charge account including charges for any extension of the Hire Period, or any Additional Charges. We will take reasonable steps to notify you of any Additional Charges (including without limitation, charges for unpaid traffic or parking infringements, tolls, costs of repairs and cleaning, etc.) before this amount is debited to your card. Such Additional Charges will be levied no later than 30 days after the end of the Hire Period, or no more than 30 days after we receive notice of those charges, whichever is the later.

13. Breach of These Terms and Conditions of Use

We may terminate the Agreement at any time and take immediate possession of the Vehicle if you breach these Terms and Conditions of Use.
In the event we terminate because of your breach, you must pay:
All costs to replace or rectify the Vehicle to its original condition; and
All reasonable costs for towing, storage and recovery of the Vehicle.
You will be entitled to terminate the Agreement if we breach its terms.

14. Applicable Law

The Agreement is governed by the laws of the state within Australia in which the Vehicle was hired.

15. Dispute Resolution

If you wish to dispute a charge or otherwise make a claim against us you agree to first notify us in writing of the nature of the dispute or claim and provide us with such and evidence as we require.
You agree to meet with us to discuss and negotiate your dispute or claim in good faith, within twenty (20) working days of your complaint or claim.

16. Privacy Statement and Consent

General Car Rentals collect your personal information for the purposes set out in this Privacy Statement and Consent.
Personal information is information or an opinion about an identified, or reasonably identifiable, individual. Personal information may be sensitive information, which includes health information and information about racial or ethnic origin, political opinions, membership of a trade union or political association, religious beliefs or affiliations, philosophical beliefs, sexual preferences and criminal record.

17. Providing Information About Another Person

When you give us personal information about another person you represent that you are authorised to do so and agree to inform the person that we have collected their information as part of this application and of the contents of this Privacy Statement and Consent.

18. Purposes for Collecting Personal Information

We collect your personal information to provide you with our accident replacement vehicle services.
We may install telematics devices or similar into the Vehicle that may track the location of the Vehicle.
We may collect your personal information for the following purposes: To assess and process your application for an accident replacement vehicle;
To facilitate claims on your behalf for the costs of our services with your insurer, the at-fault party and or the insurer of the at-fault party;
To execute instructions;
To manage our relationship with you (whether online or in person);
To comply with legislative or regulatory requirements;
To identify you;
For any internal processes including claims assessments, product development, strategic planning, risk management and pricing; and
To contact you (unless you tell us not to) to discuss other products that may be of interest to you or the company you represent.
If you do not provide us with your personal information, we may be unable to provide you with our services, or deal with any insurer on your behalf.

19. Persons with Whom Personal Information is Exchanged

We may exchange your personal information with any relevant insurer(s) to facilitate a claim on your behalf for the costs associated with hiring an accident replacement vehicle from us.
We may also disclose your personal information to:
Our related bodies corporate, agents, contractors, service providers or external advisers;
Any other persons related to the accident (including the police);
Insurers, reinsurers, loss adjusters, assessors and underwriters;
Any organisation responsible for the processing of traffic or parking related infringements or road tolls, to the extent that these fees apply to a Vehicle you have hired from us;
Any person we consider necessary to execute your instructions;
Any person who is considering whether to acquire or who has acquired any part of our business, or the rights or obligations under the contract that we have with you; and
Law enforcement, regulatory and government bodies as permitted or required by law in, Australia or overseas

20. Your Rights

You have the right to request access and corrections to your personal information that we hold. You also have a right to make a complaint about the way in which we manage your personal information. Our Privacy Policy sets out how to make an access request or complaint, and how such requests or complaints are handled. Our Privacy Policy can be found at www.Generalcarrentals.com.au
You have a right to request our Privacy Policy in hard copy